Readyhosting a few years back used to be a great hosting company. I loved there $99 hosting deal with unlimited bandwidth. At the time I had several clients on there system and I told friends of mine to use them as well. At some point I think the owners sold out and instead of the quick phone support I became acustomed to I now had to wait for someone half way around the world to pick up the phone. No more first name basis, how’s business, etc…
So anyway to get to the point of this post. Here is a recent email exchange with there new tech support:
Sent:
Hello,
Can you please provide an email to send our updated SSL Certificate to?
The current SSL Certificate is about to expire and we have received a
new certificate from Verisign.
Account Domain: ***.com
Account Owner: ***
Regards,
Cesar Serna
Response:
Hello Cesar,
Thank you for contacting Support.
Please send your updated SSL Certificate to e-mail address ‘support@readyhosting-inc.com’.
If you have any further questions, you can e-mail us seven days a week, 24 hours a day.
Sincerely,
*** ***
Customer Support
Seems simple enough right? At this point I start thinking “Hey maybe I was to quick to judge… Maybe I was wrong about them after all…” WRONG!
Sent:
Hello ***,
Attached is the SSL Certificate for the *** account.
Thank you for your help.
Cesar Serna
And here is the reply I get:
Hello Cesar,
Thank you for contacting Support.
I checked your e-mail and I was unable to view the attachement has it is encrypted. Hence, I suggest that you to send the attachment in the .jpg formart.
Please reply to this e-mail with the requested information, so that we can assist you further.
Sincerely,
*** ***
Customer Support
Now unless there is some new way of installing SSL certs that I am not aware of using JPG’s this has to go down as one of the strangest replies I have recieved. Seriously a JPG? WOW… Wait a second… The SSL cert you sent seems to be encrypted it says… Really WOW what a concept…
This is just one more to add on to a long list over the years… I have simply lost all faith in this company… It used to be so great… I really dont know what to say to this… Time to pull the plug?
*** UPDATE ***
So I did some surfing and I guess I am not the only one receiving bad service from ReadyHosting:
Anyone else experience bad ReadyHosting support or service?
Cesar,
I’m a longtime Readyhosting client, but the past 6months, ReadyHosting has become nearly impossible to even REACH.
Today, my exchange is down, their chat is down and NOBODY at Readyhosting is answering a single phone.
I’d ask you to send me a lead on a better hosting company with actualy customer support, but won’t be able to receive an email from you…
peace-
seanrox
I have been thinking lately about giving brinkster.com a try. I was able to get through to a tech person and ask a bunch of questions without having to sign up off of there homepage. All current development is in PHP or Windows Application so no need for hosting at the moment. When I set a new site up I will post who I used for .Net hosting.
Good Luck!
-Cesar
Funny, I have thought the same thing since the new owners took over. I have moved almost all my sites off of Readyhosting over the past year and will move the last couple in the next month or so.
Yep! Its like night and day. Quality of service and technical support is non existant. I am glad I am out of there.
My site goes down about once a month now. Takes them a day to fix (and at least 45 minutes sitting on the phone waiting for tech support to pick up).
It’s down for the second time this week now. Unbelievable. I plan on making a switch to another provider, but it’s so much work to move everything and get the whole site set up again.
ReadyHosting SUCKS!!!
Well I am on here looking because I am trying to find out who owns Ready Hosting. They have caused me to loose my web site that needed to have the domain trasfered. I have been working with them since NOV. 07 and finally as of this week the man looked my domain and I can not get to it since they did not transfer it. I bet we used 30 emails and 20 chats and like someone above said no one answers the phone and if they do it still does not get handled so do not think becasue you speak with someone it will. It is best to take every thing you have and go somewhere else. I also have had ready hosting on the main web site for over 4 years. The one they just lost about 3 1/2 so as all know when you pay a web designer for that for all those years you get thousands of dollars raped up in it. Now in a matter of a few weeks GONE. Some one in their company should be accountable. Also they had the nerve to bill me for the domain (That they did not get transfered). Thank GOD that I already moved the largest corporation web site 2 months ago. Problem is I am sure that they will bill my card for the Primary Plan and the Resellers Plan and there is nothing there. If anyone knows of a AMERCIAN Ownered and operated RELIABLE Company please feel free to let me know. I would be grateful.
Peace
Smiling Eyes Cindy ReadyHosting Really SUCKS
This has to be the worst hosting company I’ve ever seen! As soon as I open a support ticket, they immediately close it with some BS excuse saying that the problem is with my app! And you never know what parts of the control panel will work on any given day.
I was glad to see I’m not the only one pulling my hair out over having to deal with these guys.
This company sux in so many ways it’s pitiful. I haven’t hosted there in two years, yet they keep trying to charge me for hosting.
Their “Windows” hosting is cacabooty, pure crap invented on the fly hosting. No access to the database, so if you develop offline, you’ll never get your data up to the server.
I remember one of the problems I had with there “technical” support. Since I had an asp.net app, I needed to make the images directory available to asp.net and network service so that I could upload images. Classic tech request, just grant the asp.net account and the network services account “modify” permissions.
Tech support asked me, MY HAND ON MY HEART I SWEAR TO GOD, who are these accounts? How will they be logging in?